Frequently Asked Questions
Here are some of the most popular questions we have received from our users. For a complete list of FAQ please click HERE.
Q. How do I pair my PTT Voice Responder with my smartphone?
A. When pairing for the first time, press the Power button on your device for 3 seconds to turn on your Voice Responder and get into pairing mode. When your device is in pairing mode (LED blinking in green), enter your smartphone’s Bluetooth menu and search for your device using the Bluetooth friendly name printed on the back of your Voice Responder. Then follow the normal pairing process on your phone.
If this is not the first time the PTT Voice Responder is being paired, please read more about single pairing.
Q. Why do not all the buttons on my PTT Voice Responder have a function?
A. Every time you press a button on your PTT Voice Responder, this is sent as “pressed” and “released” command to your smartphone. On the other hand, the PTT application on your phone assigns these commands to certain functions in the application. So how and which of the buttons function with the app depend on the app developers. If you have suggestions for button functions that are unassigned, please contact your app provider or leave us a comment here.
Q. Why is the red LED not shown when I charge my device?
A. If the battery is totally empty, the device will shut down to storage mode. In storage mode the LEDs are not active. Charge the device for a while and then turn it on to see the LED light.
Q. Which apps are compatible with the PTT Voice Responder?
The following apps are compatible with the PTT Voice Responder: Zello, ESChat, AT&T Enhanced PTT, Verizon PTT Plus, Nova Talk, TangoTango, Talk-IP, GroupTalk, TeamVox, TASSTA, Azetti, PushCom (Wireless Technologies Finland), Kodiak Networks, and Walkie Fleet.
You can find quick guides on how to connect the PTT Voice Responder to these apps from the User Manuals and Quick Guides section. Please contact us if you have further questions about the compatibility of the applications mentioned above or any other found in the Apple App Store/ Google Play Store.
If you are developing an application and want to know how to make it work with AINA’s PTT Voice Responder or PTT Smart Button, read the following documents:
Warranty / RMA
Warranty RegistrationPlease take the time to register your product with us. Your registration will validate the warranty coverage, and allow us to send you the latest product information and any additional safety notifications issued.
If you can’t find the answer you were looking for in our guides or FAQ, please do not hesitate to contact us by sending us an email or booking a meeting with our sales team.